Fees and Billing

Active Health Portland’s General Practitioners offer bulk billing for pensioners, health care card holders, students (up to age of 25), children and DVA Card Holders.

Allied Health Service Providers have varied fees which you can learn more about by visiting “Our People and Services” on this website and checking the Service Providers page.

For private patients you will be required to pay the full fee for your consultation and you will then be able to claim most of this fee back through Medicare except for a gap payment of between $20-$30 depending on the length of your appointment. If you have your bank account information registered with Medicare we will be able to process your rebate from Medicare at the time of payment and it will then go back into your bank account within 48 hours. It is essential, however, that you ensure your account details are correctly registered with Medicare as the account you have nominated with them will be the account that your rebate will go into.

If you do not have your bank account registered with Medicare you can access the Medicare Bank Account Registration Form here. Once completed you will need to take this form to Medicare and they will set up the information they require so that your rebate from a variety of service providers including Active Health Portland can be directly credited to your nominated account.

All fees are charged at the doctor’s discretion. If you have any difficulty with payments or are in financial stress, please speak to the doctor, Allied Health service provider or practice manager for assistance.

If you miss an appointment or cancel giving less than 24 hours notice you may be charged a fee. The first fee is $20, however if you miss subsequent appointments you may be charged the full fee of $50.

If there are extenuating circumstances out of your control the fee may be waived. If you have received a fee and have any questions please contact reception.